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NOTICE OF INTENT TO SOLE SOURCE
Preventative and Corrective Maintenance for Philips® Radiology Equipment

Veterans Health Affairs, Network Contracting Office 5, is issuing this Notice of Intent to Sole Source in order to identify any potential sources that have the resources and capabilities to provide license and technical support services. This requirement is defined primary by existing hardware already in use at the Clarksburg VA Medical Center.
BACKGROUND
Furnish all parts, material, travel/shipping to and from for preventative and corrective maintenance on Philips® radiology equipment. Philips has proprietary rights to their software that operates the equipment listed in the scope. The ability to perform software upgrades and provide priority scheduling for the proprietary equipment is required. The government is contemplating a one-year Firm Fixed Price task order from national contract to satisfy this requirement and meet the needs of the Clarksburg VA Medical Center.
SCOPE

Contractor shall provide a Full-Service Annual Preventative and Corrective Maintenance Service Agreement, detailed below, for the listed Philips Radiology equipment located at the VAMC in Clarksburg, WV. All services shall be provided in accordance with the specifications, terms and conditions contained herein.

Covered Equipment and Systems

Period of Performance: October 1, 2023 thru to September 30, 2024

The following equipment and systems are to be covered under this service contract.

Item
EE
Model
Manufacturer
Serial
Coverage
Location
1
26201
DigitalDiagnost 4.1
Philips
18000216
Full
LAJVAMC Clarksburg, WV
2
26201
DigitalDiagnost 4.1 Wireless/Skyplate & Detector Battery
Philips
18000216
Full
LAJVAMC Clarksburg, WV
3
26610
DigitalDiagnost 4.1
Philips
18000195
Full
Wood County CBOC, WV
4
26610
DigitalDiagnost 4.1 Wireless/Skyplate & Detector Battery
Philips
18000195
Full
Wood County CBOC, WV
5
32757*
DigitalDiagnost 4.1
Philips
20000349
Full
Mon. County CBOC, WV
6
32757*
DigitalDiagnost 4.1 Wireless/Skyplate & Detector Battery
Philips
20000349
Full
Mon. County CBOC, WV
7
33585**
ProxiDiagnost N90
Philips
94139128
Full
LAJVAMC Clarksburg, WV
8
33585**
ProxiDiagnost N90 Wireless/Skyplate & Detector Battery
Philips
94139128
Full
LAJVAMC Clarksburg, WV
9
34046***
ProxiDiagnost N90
Philips
94061490
Full
LAJVAMC Clarksburg, WV
10
34046***
ProxiDiagnost N90 Wireless/Skyplate & Detector Battery
Philips
94061490
Full
LAJVAMC Clarksburg, WV
11
30767
EPIQ 7
Philips
US820B0994
PM Only
LAJVAMC Clarksburg, WV
12
30766
EPIQ 7
Philips
US820B0993
PM Only
LAJVAMC Clarksburg, WV
13
30768
EPIQ 7
Philips
US820B0995
PM Only
LAJVAMC Clarksburg, WV
14
30092
EPIQ CVx
Philips
US720B1008
PM Only
LAJVAMC Clarksburg, WV
15
30874
EPIQ CVx
Philips
US820B0710
PM Only
LAJVAMC Clarksburg, WV
16
N/A
X8-2t
Philips
B3RDF8
Primary Probe Coverage
LAJVAMC Clarksburg, WV
17
N/A
X8-2t
Philips
F04GH3
Primary Probe Coverage
LAJVAMC Clarksburg, WV
18
N/A
X8-2t
Philips
F04DJG
Primary Probe Coverage
LAJVAMC Clarksburg, WV
19
N/A
X8-2t
Philips
B3RTM7
Primary Probe Coverage
LAJVAMC Clarksburg, WV
20
N/A
X8-2t
Philips
F01TF6
Primary Probe Coverage
LAJVAMC Clarksburg, WV
*Coverage starts 4/22/24.
**Coverage starts 12/21/23.
***Coverage starts 4/24/24.

Coverage Details

All items shall be covered under the following conditions:
Unlimited Technical telephone support.
Unlimited Clinical telephone support from 8:00 am - 5:00 pm, Monday Friday.
Remote Services: This supports remote system diagnostics and monitoring, including Remote Desktop and Remote Proactive Monitoring (requires connection to Philips Remote Services network). Philips equipment is connected via an Internet secure single point of access network to our Solutions Center as described in the Terms and Conditions Exhibit. Features may vary by equipment and software release level.
Note: Remote Service may not be available on all platforms. Remote Service connection labor and travel will be invoiced at current Philips labor and travel rates for Ultrasound.
Items 1 10
Coverage for these items shall include all parts, labor, travel, and resources required to perform Preventative Maintenance to the manufacturer s specifications. Coverage shall also include all parts, labor, travel, software and updates, and resources required to perform Corrective Maintenance on these items. This includes the following:
Wireless detector coverage provides repair and replacement for mechanical defects AND damages resulting from accidental drops
Provides coverage for Wireless Portable Detector battery. Does not include replacement
Parts being replaced for accidental damage, customer abuse or consumables (including but not limited to batteries) are not covered under this contract

Items 1, 3, 5, 7 and 9 Primary RightFit Service Agreement Includes:
Priority scheduling for service calls and access to spare parts inventory.
Priority Remote Service response (requires connection to Philips Remote Services network).
All labor and travel during standard hours of coverage - Mon-Fri 8am - 5pm, excluding holidays.
One hour initial response with four hour on-site response.
All spare parts that fail during normal use. (Excluding consumables)
Parts Delivery 10:30AM Next Day.
Lifecycle Catalogue discount of 15% excluding UPS.
Equipment Planned Maintenance services per Philips manufacturer specifications performed during standard hours of coverage.
Proprietary operating system software enhancements without hardware changes (excludes software upgrades).
Unlimited Technical Services (24x7) & Clinical Applications Telephone Support (Mon-Fri 8am - 5pm)
Remote Service Support (includes Remote Desktop).
Remote Proactive Monitoring (requires connection to Philips Remote Services network).
Reports: PSI Eligible, service history, PM's on request.

Items 2, 4, 6, 8, and 10 Wireless Skyplate & Detector Coverage
Wireless detector coverage provides repair and replacement for mechanical defects AND damages resulting from accidental drops. WPD Battery Coverage provides coverage for Wireless Portable Detector battery. Does not include replacement.

Items 11-15
Coverage for these items shall include all parts, labor, travel, and resources required to perform Preventative Maintenance to the manufacturer s specifications. This includes the following:
Ultrasound Planned Maintenance RightFit Imaging Service Agreement Includes:
Labor:
Planned maintenance coverage from 8:00 am 5:00 pm, Monday Friday, excluding Philips published holidays. Coverage includes activities
performed according to a schedule to review safety, image quality, calibrations, equipment cleaning, performance trials and any other
planned service prescribed by Philips. Planned Maintenance Inspections will be performed per Philips manufacturing specifications
(1 or 2 per year, depending on product). Some Philips Ultrasound systems (i.e. Philips Xperius), do not require Planned maintenance.
Preferential Scheduling of service calls for service contract customers.
Preferred rates for labor and travel. This includes reduced hourly rates for labor and travel for corrective or planned maintenance.
Lifecycle:
System software updates. This includes on-site or remote labor, travel and parts necessary to complete safety, performance and reliability
modifications to existing equipment software or hardware.
Customer Care Solutions Center:
Unlimited Technical telephone support.
Unlimited Clinical telephone support from 8:00 am - 5:00 pm, Monday Friday.
Remote Services. This supports remote system diagnostics and monitoring, including Remote Desktop and Remote Proactive Monitoring (requires
connection to Philips Remote Services network). Philips equipment is connected via an Internet secure single point of access network to
our Solutions Center as described in the Terms and Conditions Exhibit. Features may vary by equipment and software release level.
Note: Remote Service may not be available

Items 16-12
Ultrasound TEE Promo (152GT) RightFit Service Agreement Includes:
Priority scheduling for service calls and access to spare parts inventory (TEEs only)
All labor and travel for on-site service during standard hours of coverage - Mon-Fri 8am EST - 5pm EST, excluding holidays
Onsite response Philips service goal is to be onsite next business day
All exchanges due to normal non-accidental failure for TEEs listed on this agreement
Accidental damage protection: a total of ten (10) TEE transducers will make up the accidental damage TEE transducer pool
After pool has been exhausted, remaining exchanges will be billed at 50% off the Philips Service Exchange Program Price.
No roll over from year to year.
Equipment Planned Maintenance services per Philips manufacturer specifications performed during standard hours of coverage (M-F, 8am EST - 5pm EST, excluding Philips published holidays).
Unlimited Technical Services Telephone Support
Clinical Applications Telephone Support (M-F 8am EST - 5pm EST)
Preferred labor and travel rates for corrective or planned maintenance outside service agreement coverage hours

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. DEFINITIONS/ACRONYMS:

Biomedical Engineering - Supervisor or COR designee.
CO - Contracting Officer.
COR - Contracting Officer's Technical Representative.
PM - Preventive Maintenance Inspection. Services which are periodic in nature and are required to maintain the equipment in such condition that it may be operated in accordance with its intended design and functional capacity with minimal incidence of malfunction or operative conditions. Service shall consist of calibration and testing in accordance with the manufacturer s latest established service procedures to ensure operation of equipment within manufacturer s or VA s performance specifications, whichever is the most rigorous. PM includes cleaning, inspecting lubricating and testing all equipment. All equipment shall be operated at least one complete operating cycle at the end of each PM.
FSE - Field Service Engineer. A person who is authorized by the contractor to perform maintenance (corrective and/or preventive) services on the VA Outpatient Clinic premises.
ESR - Vendor Engineering Service Report. A documentation of the services rendered for each incidence of work performance under the terms and conditions of the contract.
Acceptance Signature - VAMC employee who indicates FSE demonstrated service conclusion/status and user has accepted work as complete/pending as stated in ESR.
Authorization Signature - COR's signature; indicates COR accepts work status as stated in ESR.
NFPA - National Fire Protection Association.
CDRH - Center for Devices and Radiological Health.
VAMC - Department of Veterans Affairs Medical Center.
OEM - Original Equipment Manufacturer

2. CONFORMANCE STANDARDS:
Contractor shall provide services and material to ensure that the equipment functions in conformance with the latest requirements of NFPA-99, TJC, NEC, OSHA, HIPAA, Federal and VA security specifications and requirements as applicable. The equipment shall be maintained such that it meets or exceeds the performance specifications as established in the OEM s technical specifications. Additional performance specifications that exceed the OEM specifications shall be specified in writing by the VA.

3. PREVENTIVE MAINTENANCE (PM):
Contractor shall perform Preventive Maintenance inspections as per contract and manufacturer recommendations. See Coverage Details Section.
The contractor shall furnish documentation, including all measurement and calibration data to certify that the system is performing in accordance with the performance specifications.

4. CORRECTIVE MAINTENANCE (CM):
Contractor shall perform Corrective Maintenance as covered by individual item and per manufacturer recommendations. See Coverage Details Section.
The contractor shall furnish documentation, including all corrective actions taken and calibration data to certify that the system is performing in accordance with the performance specifications.
Contractor must have active MOU-ISA with VA for remote support.

5. HOURS OF COVERAGE:
Normal hours of coverage are (Monday through Friday) from 8:00am EST to 5:00pm EST, excluding holidays as identified in Section H. Labor, travel, and living expenses incurred by the contractor will be covered during the listed hours of coverage. Work performed outside the listed hours of coverage at the request of COR will be billed at the preferred rate. A separate purchase order will be issued to cover the cost(s) associated with any call back service as described herein.

6. SERVICE MANUALS:
The VAMC shall not provide service manuals or service diagnostic software to the contractor for use in providing services under this contract. The contractor shall obtain, have on file, and make available to its FSE's all operational and technical documentation, (such as: operational and service manuals, schematics, and parts list), which are necessary to meet the performance requirements of this contract. The location and listing of the service data manuals, by name, and/or the manuals themselves shall be provided to the CO upon request.

7. DOCUMENTATION/REPORTS:
The documentation will include equipment down time and detailed descriptions of the scheduled and unscheduled maintenance procedures performed, including replaced parts and prices (for outside normal working hour services) required to maintain the equipment in accordance with conformance standards. Such documentation shall meet the guidelines as set forth in the Conformance Standards. In addition, each ESR must at a minimum document the following data legibly and in complete detail:
Name of Contractor
Name of FSE who performed services.
Contractor Service ESR Number/Log Number.
Date, Time (starting and ending), Hours-On-Site for service call.
VA Purchase Order Number(s) (if any) covering the call, if outside normal working hours.
Description of Problem Reported by COR/User.
Identification of Equipment to be serviced to include the following: Equipment ID # or EE# from the bar-code, Manufacturer's Name, Device Name, Model#, Serial #, and any other Manufacturer's identification numbers.
Itemized Description of Service(s) Performed (including Costs associated with after normal working hour services), including: Labor and Travel, Parts (with part numbers) and Materials and Circuit Location of problem/corrective action.
Total Cost to be billed.
Signatures from the following:
FSE performing services described.
VA Employee who witnessed service described.
Equipment downtime calculated in accordance with Conformance Standards.

NOTE: ANY ADDITIONAL CHARGES CLAIMED MUST BE APPROVED BY THE COR BEFORE SERVICE IS COMPLETED!

8. REPORTING REQUIREMENTS:
The contractor shall report to Biomedical Engineering to "check-in" upon arrival and prior to performance of work under this contract. This check-in is mandatory and can be accomplished in person or by phone contact. When the service(s) is/are completed, the FSE shall document the services rendered on a legible ESR(s). The FSE shall be required to check out with the Biomedical Engineering Department (location to be specified at time of contract award) and submit the ESR(s) to the COR. All ESRs shall be submitted to the equipment user for an "acceptance signature" and to the COR for an "authorization signature." If the COR is unavailable, a signed accepted copy of the ESR will be sent to the COR within 5 business days of work completion.

FAILURE TO COMPLY, EITHER IN WHOLE OR IN PART, WITH EITHER THE NOTIFICATION OR ESR REQUIREMENTS WILL BE DEEMED SIGNIFICANT NON-COMPLIANCE WITH THE CONTRACT AND MAY BE JUSTIFICATION FOR TERMINATION OF THE CONTRACT.

9. ADDITIONAL CHARGES:
There will be no additional charge for time spent at the site during, or after the listed hours of coverage awaiting the arrival of additional FSE and/or delivery of parts.

10. REPORTING REQUIRED SERVICES BEYOND THE CONTRACT SCOPE:
The Contractor shall immediately, but no later than 24 consecutive hours after discovery, notify the CO and COR, (in writing), of the existence or the development of any defects in, or repairs required to the scheduled equipment which the Contractor considers he/she is not responsible for under the terms of the contract. The contractor shall furnish the CO and COR with a written estimate of the cost to make necessary repairs.

11. CONDITION OF EQUIPMENT:
The contractor will provide inspection of all listed equipment within 5 business days of the start of the contract. Any pre-existing conditions found during the inspection that require remediation will be brought to the attention of the COR and a quote for the remediation will be provided to the COR. Failure to inspect the equipment within 5 business days of the start of the contract will not relieve the contract from performance of the requirements of this contract and the contractor will then accept the equipment as is.

12. COMPETENCY OF PERSONNEL SERVICING EQUIPMENT:
Each respondent must have an established business, with an office and full-time staff. The staff includes a "fully qualified" FSE and a "fully qualified" FSE who will serve as the backup.
"Fully Qualified" is based upon training and on experience in the field. For training, the FSE(s) shall have successfully completed a formalized training program, for the equipment identified in Section B. For field experience, the FSE(s) shall have a minimum of two years of experience, with respect to scheduled and unscheduled preventive and remedial maintenance on equipment identified in Section B.
The FSE(s) shall be authorized by the contractor to perform the maintenance services as required. All work shall be performed by "Fully Qualified" competent FSEs. The contractor shall provide written assurance of the competency of their personnel and a list of credentials of approved FSEs for each make and model the contractor services at the VAMC. The CO may authenticate the training requirements, request copies of training certificates or credentials from the contractor at any time for any personnel who are servicing or installing any VAMC equipment. The CO and/or the COR specifically reserve the right to reject any of the contractor's personnel and refuse them permission to work on the VAMC equipment.

13. TEST EQUIPMENT:
Prior to commencement of work on this contract, the contractor shall make available if requested a copy of the current calibration certification of all test equipment that is to be used by the contractor in performing work under the contract. This certification shall also be provided on a periodic basis when requested by the VAMC. Test equipment calibration shall be traceable to a national standard.

14. IDENTIFICATION, PARKING, SMOKING, CELLULAR PHONE USE AND VA REGULATIONS:
The contractor's FSE shall always wear visible identification while on the premises of the VAMC. It is the responsibility of the contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police-Security Service. The VAMC will not invalidate or make reimbursement for parking violations of the contractor under any conditions. Smoking is prohibited inside any buildings at the VAMC. Cellular phones and two-way radios are not to be used within six feet of any medical equipment. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in a citation answerable in the United States (Federal) District Court, not a local district state, or municipal court.

15. COMPLIANCE WITH OSHA BLOODBORNE PATHOGENS STANDARD:
The contractor shall comply with the Federal/California OSHA Bloodborne Pathogens Standard. The contractor shall:
Have methods by which all employees are educated as to risks associated with bloodborne pathogens.
Have policies and procedures that reduce the risk of employee exposure to bloodborne pathogens.
Have mechanisms for employee counseling and treatment following exposure to bloodborne pathogens.
Provide appropriate personal protective equipment/clothing such as gloves, gowns, masks, protective eyewear, mouthpieces for the employee during performance of the contract.
Records Management Language for Contracts Required
The following standard items relate to records generated in executing the contract and should be included in a typical Electronic Information Systems (EIS) procurement contract:
Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.
Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.
Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.
Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.
Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.
The Government Agency owns the rights to all data/records produced as part of this contract.
The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.
Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].
No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.
Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.
INFORMATION SECURITY:
Per VA Handbook 6500.6 Appendix B:
Due to the threat of data breach, compromise or loss of information that resides on either VA-owned or contractor-owned systems, and to comply with Federal laws and regulations, VA has developed an Information and Information Technology Security clause to be used when VA sensitive information is accessed, used, stored, generated, transmitted, or exchanged by and between VA and a contractor, subcontractor or a third party in any format (e.g., paper, microfiche, electronic or magnetic portable media).
In solicitations and contracts where VA Sensitive Information or Information Technology will be accessed or utilized, the CO shall insert the clause found at 852.273-75, Security Requirements for Unclassified Information Technology Resources.
The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract.

Per VA Handbook 6500.6 Appendix C:
Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

PLACE OF PERFORMANCE
Clarksburg VA Medical Center
1 Medical Center Drive
Clarksburg, VA 26301

TRAVEL
N/A

CLASSIFICATION/SECURITY
Unclassified. Security clearance is not required.

GOVERNMENT FURNISHED PROPERTY
None.

INTERESTED & CAPABLE RESPONSES:
NCO 5 is seeking responses from businesses that are interested in this procurement and consider themselves to have the resources, rights, and capabilities necessary to provide these services. Please respond with your:
Business name, business type, socio-economic status (e.g., Veteran-Owned, Woman-Owned, Disadvantaged Small Business, 8(a), etc.), person of contact (including telephone number & email address), GSA Contract number if applicable, and DUNS number.

Capability statement

Any contractor that feels they can complete the required work listed below must supply tracy.dotson@va.gov an authorized distributor letter with their response to this notice of intent to sole source. If the authorized letter is not sent the response will be discarded.

Responses must be submitted by 1:00 PM (EDT) September 06, 2023. Responses to the information requested above may be submitted via email to tracy.dotson@va.gov.
This Special Notice of Intent to sole source is for planning purposes ONLY. The results of this notice will assist in the development of (1) the requirement, and (2) the acquisition strategy (e.g., small business set-aside, full and open competition, etc.). VA assumes no responsibility for any costs incurred associated with the preparation of responses submitted as a result of this notice.

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